We are unable to take responsibility for a gift hamper being returned to us by a courier or the recipient. If this takes place we will inform the buyer that it has been returned. The freight provider will return the order to us for a fee which will be charged to the sender. A re-delivery fee will then be charged to facilitate the delivery of the hamper to the same or an alternative address.

It is the responsibility of the customer to inform Rapt in a Box if a gift has not been delivered to the recipient. Upon notification we will investigate.

Refunds will not be given for late deliveries due to courier delays. We will not be held liable for late delivery outside of our estimated delivery times.

 In the unfortunate event that a gift item has been damaged through the delivery process, we will replace the gift item(s). Please contact us by email within 7 days of receiving your hamper, to organise the replacement gift to be re-sent. In the event that you do not want the damaged item(s) re-sent, we will refund your credit card for the value of the damaged item(s)